Refund & Cancellation Policy

• Free trial: 14 days, free. Cancel before it ends and you are charged nothing.
• Automatic billing: if you don't cancel, your card is charged automatically when the trial ends, and again at the start of each billing period.
• Cancel anytime: you keep access until the end of the period you already paid for. You won't be charged again.
• No refunds for payments already made, including partially used or unused periods, except in the cases listed under "Exceptions" below.

Every paid plan (currently Starter at $29/month and Pro at $49/month) starts with a 14-day free trial. A valid payment card is required to start the trial, but nothing is charged during it.

If you cancel at any time before the trial ends, you will not be charged. If you do not cancel, the trial automatically converts into a paid subscription and the first plan fee is charged when the trial ends.

Subscriptions are billed in advance and renew automatically at the end of each billing period until cancelled. Prices are shown on our pricing page and may include applicable taxes added at checkout.

Payments are processed by Dodo Payments, which acts as the merchant of record for your purchase. Dodo Payments charges your payment method, issues your invoice and handles applicable sales tax, VAT or GST. Your card issuer or bank may also require authorisation for recurring payments.

You can cancel at any time. Sign in, open Billing from your account menu, and manage your subscription through the billing portal. If you have trouble cancelling, email us at bizxronyo@gmail.com before your next renewal date and we will cancel it for you.

To avoid being charged for the next period, please cancel at least 48 hours before your trial or current billing period ends, so the cancellation is processed in time.

• Your subscription will not renew and you will not be charged again.
• You keep full access to your plan until the end of the billing period you have already paid for.
• When that period ends, paid features such as competitor tracking, hook analysis and Telegram alerts stop.
• If you cancel during the free trial, access to paid features ends when the trial ends and nothing is charged.

Because you can try ViralSpy free for 14 days before paying, and you can cancel anytime, all payments are non-refundable. We do not provide refunds or credits for partially used billing periods, unused periods, unused competitor slots or unused hook analyses, or for forgetting to cancel before a renewal.

Switching to a lower plan does not create a refund for amounts you have already paid.

We will review a refund request and, where appropriate, arrange a refund if:

• you were charged more than once for the same period (a duplicate charge);
• you were charged after you had validly cancelled;
• you were charged the wrong amount because of a technical or billing error on our side;
• we close your account without cause (we refund the unused part of your prepaid period); or
• a refund is required by applicable law.

Email bizxronyo@gmail.com within 30 days of the charge with your account email and the invoice or transaction details. Approved refunds are issued through Dodo Payments to the original payment method; how long it takes to appear depends on your bank, typically 5–10 business days. Refunds are ultimately subject to Dodo Payments' own buyer terms.

If you think a charge is wrong, please contact us first. We acknowledge messages within 48 hours and most billing issues can be fixed quickly. Filing a chargeback without contacting us may lead to your account being suspended while the dispute is reviewed.

Questions about billing or this policy: bizxronyo@gmail.com. Grievance officer details are listed in our Terms of Service.